‘My things are still in the locker’: True Fitness, True Yoga closure leaves customers in the lurch

The facade of the shuttered True Fitness outlet at Great World City on Sept 11.

Published Sep 11, 2026, 04:28 PM

Updated Sep 11, 2026, 04:28 PM

True Fitness and True Yoga in Singapore closed abruptly owing to financial losses and market competition, leaving many members uncertain about refunds for unused memberships.

Customers reported losses exceeding $63,000, with some having paid lifetime memberships and annual fees, while staff and instructors were also caught off guard by the sudden shutdown.

The parent company, True Singapore Group, faces significant liabilities and is undergoing liquidation, with provisional liquidators managing claims and next steps for affected members and employees.

SINGAPORE – When True Fitness member Yang arrived for her yoga class at its Great World outlet on the afternoon of Sept 11, she was surprised to find the entrance shuttered and a crowd of bewildered members – just a day after her last visit.

“My things are still in the locker,” she said.

The 58-year-old homemaker is among many who were blindsided by the abrupt closure of True Fitness and True Yoga , which parent company Kontafarma China Holdings attributed to market competition and cost pressures on Sept 10.

Yang said members were notified via e-mail about a month ago that the Great World outlet would close on Sept 13, but that remaining packages could be used at other branches.

Yang, who declined to share her first name, has been a member at the outlet since 2014.

She signed up for a True Fitness lifetime membership package 10 years ago, which cost her between $8,000 and $9,000. She now pays an annual fee of about $100 to maintain the membership.

For now, she is unsure if she will be refunded for the unused portion of her membership package following the announcement of the fitness chain’s closure.

Another regular at the Great World outlet, 83-year-old retiree Yin, said she noticed that the branch’s equipment appeared old and unmaintained, and there were leaks in the bathroom facilities.

She was told sometime around June by the outlet’s staff that there were plans to renovate the outlet.

Yin, who first became a True Fitness member 20 years ago, also paid between $8,000 and $9,000 for a lifetime membership package a decade back, alongside an annual fee of about $100.

Like Yang, she is unsure if she will be refunded for her unused membership.

Benjamin, a 35-year-old healthcare worker who declined to give his full name, told ST that staff at the Great World branch were often “pushy”, frequently pressuring him to sign up for multi-year packages.

Their most recent attempt was in January, he said.

His personal trainer suspected the gym’s sudden closure was driven by financially unsustainable “legacy packages” – similar to the ones Yin and Yang signed up for.

Customers of the True Fitness and True Yoga have reported losses of more than $63,000 in unused memberships, packages and services as at Sept 11, according to the Consumers Association of Singapore.

The consumer watchdog has contacted the provisional liquidator managing their winding-up process to clarify how affected consumers can file claims.

The True Fitness and True Yoga businesses come under the True Singapore Group, which also operates fitness and yoga centres TFX and Yoga Edition here.

At TFX and Yoga Edition’s joint branch at Millenia Walk, member Cherie Goh, who had prepaid more than $100 in September for yoga classes, said “nobody knew about the closure”.

She added that the sudden move was unfair to customers, as well as instructors.

Fellow gym-goer Ruby Xu, who paid $1,900 for a 1½ year package in late April, is also seeking answers.

After hearing about the fitness chains’ closure, she reached out to her membership consultant who simply told her that the company had “collapsed”.

She is now hoping to be refunded for the unused portion of her package.

Customers, taken aback by the news, gather to discuss the sudden closure at the True Fitness outlet in Djitsun Mall in Ang Mo Kio. ST PHOTO: ANN NEO

Customers, taken aback by the news, gather to discuss the sudden closure at the True Fitness outlet in Djitsun Mall in Ang Mo Kio.

Adeline Tien, a freelance instructor at Yoga Edition’s Millenia Walk outlet said she was not surprised by the news of the True Singapore Group’s closure.

The 52-year-old began teaching at True Yoga in Pacific Plaza in late 2005 and followed the yoga studio when it moved to Millenia Walk and was renamed Yoga Edition.

“The big gym models aren’t working any more,” Tien said, adding that many people are favouring smaller boutique gyms and studios.

She said she felt sorry for the students, teachers and staff who were kept in the dark. “Of course, you will have people saying – the signs were there... should have seen. But hindsight is 20/20.”

Joseph Lee, a 45-year-old school canteen vendor and frequent visitor of the True Fitness’ Novena outlet, received an e-mail from the True Singapore Group on Sept 9 informing members that the branch would close for just one day on Sept 10.

In the e-mail seen by ST, customers were told to visit other branches including those at Ang Mo Kio’s Djitsun Mall, Tampines Junction, CIMB Plaza, Funan and Millenia Walk.

When Lee visited the Ang Mo Kio branch on Sept 10, staff members there told him the closure in Novena was temporary, he said.

When he returned to the Ang Mo Kio branch the next day, it had shuttered.

He said he was not notified via e-mail about the broader closures, only receiving alerts through the gym’s app.

Lee joined True Fitness 10 years ago, after the 2016 collapse of California Fitness , which previously occupied the same location in Novena.

Multiple other gym-goers told ST they had also moved over to True Fitness after California Fitness folded.

The True Singapore Group has been under mounting financial strain, recording substantial losses and net liabilities, even as it continued to generate notable revenue.

In 2025, it recorded revenue of about HK$181.2 million (S$29.3 million) and a loss of about HK$34.3 million. As at Dec 31 of that year, the True Singapore Group had total assets of about HK$149.7 million, total liabilities of about HK$555.5 million and net liabilities of about HK$405.8 million.

As at end-August, it owed its parent Kontafarma group about HK$309.7 million.

The National University of Singapore Society, in an e-mail sent to members and seen by ST, said its True Fitness benefit was no longer available for booking. It said members will not be charged a no-show fee for their existing bookings, adding that it is currently exploring alternative fitness benefits for members.

On Sept 11, around 50 former staff members of True Fitness and True Yoga were seen attending a liquidators’ meeting, reported The Business Times.

All staff were asked to report to the company’s office at Claymore Hill in the afternoon, where the liquidators would explain the next steps.

Insolvency practitioners Goh Wee Teck and Lin Yueh Hung from RSM SG Corporate Advisory have been appointed as provisional liquidators for the businesses’ winding-up process.

ST has contacted True Fitness, True Yoga, the National Trades Union Congress, the Ministry of Manpower and RSM SG Corporate Advisory for more information.

9月11日，位于Great World City的True Fitness健身房已关闭门店的外观。

发布于 2026 年 9 月 11 日下午 4:28

更新于2026年9月11日下午4:28

由于财务亏损和市场竞争，新加坡的 True Fitness 和 True Yoga 突然关闭，导致许多会员不确定未使用会员资格的退款情况。

顾客报告的损失超过 63,000 美元，其中一些顾客支付了终身会员资格和年费，而员工和教练也对突然停业感到措手不及。

母公司 True Singapore Group 面临巨额债务，目前正在进行清算，临时清算人负责处理受影响成员和员工的索赔和后续事宜。

新加坡——9 月 11 日下午，True Fitness 会员杨女士来到位于 Great World 的 True Fitness 分店准备上瑜伽课时，惊讶地发现入口紧闭，一群困惑的会员聚集在这里——而就在前一天，她才来过这里。

“我的东西还在储物柜里，”她说。

这位 58 岁的家庭主妇和许多其他人一样，对 True Fitness 和 True Yoga 的突然关闭感到措手不及。9 月 10 日，母公司康泰法玛中国控股将关闭原因归咎于市场竞争和成本压力。

杨先生表示，大约一个月前，会员们通过电子邮件被告知，大世界分店将于9月13日关闭，但剩余的包裹可以在其他分店使用。

杨女士拒绝透露自己的名字，她自 2014 年以来一直是该店的会员。

10年前，她办理了True Fitness的终身会员套餐，花费了8000到9000美元。现在，她每年支付约100美元的费用来维持会员资格。

目前，在健身连锁店宣布关闭后，她还不确定是否会收到会员套餐中未使用部分的退款。

另一位经常光顾大世界购物中心的83岁退休老人尹女士表示，她注意到该分店的设备看起来老旧且缺乏维护，而且卫生间设施还有漏水现象。

大约在六月份，该门店的工作人员告诉她，门店有翻新计划。

Yin 20 年前首次成为 True Fitness 的会员，十年前还支付了 8000 至 9000 美元购买终身会员套餐，外加每年约 100 美元的费用。

和杨一样，她也不确定自己未使用的会员资格是否会被退款。

35岁的医护人员本杰明（他拒绝透露全名）告诉《海峡时报》，大世界分店的员工经常“咄咄逼人”，经常向他施压，让他签署多年套餐。

他说，他们最近一次尝试是在一月份。

他的私人教练怀疑健身房突然关闭是由于财务上不可持续的“传承套餐”所致——类似于阴阳签约的那些套餐。

据新加坡消费者协会称，截至 9 月 11 日，True Fitness 和 True Yoga 的顾客报告称，未使用的会员资格、套餐和服务造成的损失超过 63,000 美元。

消费者权益保护机构已联系负责清算程序的临时清算人，以澄清受影响的消费者如何提出索赔。

True Fitness 和 True Yoga 均隶属于 True Singapore Group，该集团还在新加坡经营健身和瑜伽中心 TFX 和 Yoga Edition。

在位于 Millenia Walk 的 TFX 和 Yoga Edition 联合分店，会员 Cherie Goh 表示，她在 9 月份预付了 100 多美元的瑜伽课程费用，“没有人知道这家店要关门”。

她补充说，这一突然举动对顾客和教练都不公平。

另一位健身爱好者Ruby Xu在4月下旬花费1900美元购买了为期一年半的会员套餐，她也正在寻找答案。

在得知健身连锁店倒闭的消息后，她联系了她的会员顾问，顾问只是告诉她公司已经“倒闭了”。

她现在希望能够获得未使用部分的退款。

顾客们对这一消息感到震惊，聚集在位于宏茂桥Djitsun购物中心的True Fitness健身房，讨论其突然关闭的原因。（海峡时报照片：ANN NEO）

顾客们对这一消息感到震惊，聚集在位于宏茂桥 Djitsun 购物中心的 True Fitness 健身房，讨论其突然关闭一事。

Yoga Edition Millenia Walk 分店的自由教练 Adeline Tien 表示，她对 True Singapore Group 倒闭的消息并不感到惊讶。

这位 52 岁的老师于 2005 年底开始在太平洋广场的 True Yoga 瑜伽馆任教，后来瑜伽馆搬到了 Millenia Walk，并更名为 Yoga Edition，他也一直跟随在那里。

“大型健身房的模式已经行不通了，”田说，并补充说，许多人更喜欢规模较小的精品健身房和工作室。

她说，她很同情那些被蒙在鼓里的学生、老师和员工。“当然，肯定会有人说——迹象早就出现了……他们本该看出来的。但事后诸葛亮总是容易的。”

45 岁的 Joseph Lee 是一名学校食堂摊贩，也是 True Fitness 诺维娜分店的常客。9 月 9 日，他收到 True Singapore Group 的电子邮件，通知会员该分店将于 9 月 10 日关闭一天。

《海峡时报》看到的这封电子邮件中，顾客被告知可以前往其他分店，包括宏茂桥的 Djitsun 购物中心、淡滨尼枢纽、CIMB 广场、福南和美年广场的分店。

李先生说，他9月10日到访宏茂桥分行时，那里的工作人员告诉他，诺维娜分行的关闭是暂时的。

第二天他回到宏茂桥分行时，发现分行已经关门了。

他说，他没有收到关于全面关闭的电子邮件通知，只是通过健身房的应用程序收到了提醒。

李在 10 年前加入了 True Fitness，此前位于诺维娜同一地点的 California Fitness 于 2016 年倒闭。

多名其他健身爱好者告诉《海峡时报》，在 California Fitness 倒闭后，他们也转而去了 True Fitness。

尽管 True Singapore 集团持续创造可观的收入，但其财务压力却日益增大，录得巨额亏损和净负债。

2025年，该公司录得收入约1.812亿港元（2930万新元），亏损约3430万港元。截至该年12月31日，True Singapore集团总资产约1.497亿港元，总负债约5.555亿港元，净负债约4.058亿港元。

截至 8 月底，该公司欠其母公司康泰制药集团约 3.097 亿港元。

新加坡国立大学学生会向会员发送的电子邮件（《海峡时报》已查阅该邮件）称，其“True Fitness”会员福利已停止预订。邮件中表示，会员已预订的健身课程不会收取缺席费，并补充说，学生会目前正在探索其他可供会员选择的健身福利。

据《商业时报》报道，9月11日，约有50名True Fitness和True Yoga的前员工出席了清算人会议。

所有员工都被要求下午到克莱莫山的公司办公室报到，清算人将在那里解释下一步的步骤。

来自 RSM SG Corporate Advisory 的破产从业人员 Goh Wee Teck 和 Lin Yueh Hung 已被委任为这些企业清算程序的临时清算人。

《海峡时报》已联系 True Fitness、True Yoga、全国职工总会、人力部和 RSM SG Corporate Advisory 以获取更多信息。