Video shows drunk passenger shattering Saitama taxi security screen as kasuhara continues

A taxi company here has released shocking dashcam footage of its drivers being assaulted and threatened

Tokyo Reporter2026-10-01 18:35查看原文 ↗

SAITAMA (TR) – A taxi company here has released shocking dashcam footage of its drivers being assaulted and threatened.

As Fuji News Network (Sep. 30) reports, the incident sheds light on the harsh reality of “ customer harassment ” as a new national mandate requiring businesses to protect employees goes into effect.

In one dashcam video captured shortly before 9 p.m., two arguing men enter a taxi. When the driver asks for their destination, one of the men lashes out, refusing to give an address before violently kicking the driver’s seat and shattering the acrylic security partition.

“What the hell is your problem?” the passenger yells.

When the driver warns he is calling the police, the drunk man barks, “Go ahead and call them!” Police arrived five minutes later and apprehended the passenger, who later visited the taxi company to apologize and pay for the damages.

Passenger said to a driver, “What the hell is your problem?”

At Heiwa Jidosha, the Saitama-based taxi operator where the footage was recorded, such abuse is disturbingly common.

“We get reports of this kind of behavior once or twice a week,” said managing director Shinokazu Nishizawa. “Passengers kicking seats, threatening to ‘kill’ drivers, or pulling out their phones and threatening to post videos on social media is our everyday reality.”

The relentless abuse is taking a severe toll on the workforce. Out of the company’s 120 drivers, five are currently on forced leave due to psychological distress caused by abusive customers.

Ride-hailing apps are also increasingly sparking violent outbursts. In August, a male passenger berated a female driver after a GPS glitch caused a mix-up at the pickup location. After initially calming down and attempting to hand her a tip with a superficial apology, the man snapped again when she refused the money.

He aggressively blocked the vehicle’s path, screaming for her license plate number. When the driver honked her horn, he thrust his arms through the open window, wildly waving a lit cigarette near her face while shouting obscenities.

To combat the crisis, Heiwa Jidosha holds monthly safety seminars using real dashcam footage to analyze how drivers should respond. Drivers are issued manuals outlining escalation protocols —from verbal warnings to immediate police intervention — and are instructed to leave their windows rolled down if they exit the vehicle so dashcams can capture audio of any threats.

“In an industry already facing severe labor shortages, we cannot afford to lose our valuable workforce to this. We have to take action,” Nishizawa explained.

Starting October 1, a revised law mandates that companies across Japan establish consultation desks and implement concrete measures to protect staff from customer harassment, known domestically as kasuhara .

As the law takes effect, the public remains divided on where to draw the line between a legitimate consumer complaint and harassment.

According to lawyer Masaki Kamei, the legal boundary often comes down to “time restraint” and “continuity.”

“If a customer restrains an employee for an extended period, stealing their time, or repeatedly returns to a business to aggressively make the same demands, it likely crosses the line into customer harassment,” Kamei said.

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埼玉（TR）——当地一家出租车公司公布了令人震惊的行车记录仪视频，视频显示其司机遭到殴打和威胁。

据富士新闻网（9月30日）报道，随着一项要求企业保护员工的新国家法令生效，这起事件揭示了“顾客骚扰”的残酷现实。

在一段晚上9点前不久拍摄的行车记录仪视频中，两名争吵的男子上了一辆出租车。当司机询问他们的目的地时，其中一名男子突然发难，拒绝提供地址，并猛踢驾驶座，打碎了亚克力安全隔板。

“你到底有什么毛病？”乘客吼道。

当司机警告说他要报警时，醉汉吼道：“去报警啊！” 警察五分钟后赶到并逮捕了这名乘客，该乘客随后前往出租车公司道歉并赔偿损失。

乘客对司机说：“你到底有什么毛病？”

在埼玉县的平和自动车出租车公司（该视频的拍摄地），这种虐待行为十分普遍，令人不安。

“我们每周都会接到一到两起此类行为的报告，”总经理西泽筱和表示。“乘客踢座椅、威胁要‘杀死’司机，或者拿出手机威胁要将视频发布到社交媒体上，这些都成了我们每天都要面对的现实。”

这种持续不断的辱骂给员工造成了严重的伤害。公司120名司机中，目前有5名因遭受辱骂顾客造成的心理创伤而被迫休假。

网约车应用也越来越多地引发暴力事件。今年8月，一名男乘客因GPS故障导致上车地点出错，随后辱骂了女司机。起初他情绪稍稍缓和，并试图给司机小费并敷衍道歉，但当司机拒绝收钱时，他再次情绪失控。

他蛮横地挡住车辆的去路，大声喊着她的车牌号。司机按喇叭后，他把胳膊伸进打开的车窗，一边在她脸前疯狂地挥舞着点燃的香烟，一边破口大骂。

为了应对危机，平和自动车每月举办安全研讨会，利用行车记录仪拍摄的真实视频分析驾驶员应如何应对。驾驶员会收到手册，其中概述了从口头警告到立即报警的各种升级应对方案，并被告知如果下车则应摇下车窗，以便行车记录仪能够录制任何威胁的声音。